Patient satisfaction is the “new” goal for healthcare based on the Affordable Care Act. Of course, doctors have always worked hard to heal and satisfy their patients. Patient satisfaction takes on a whole new meaning, however, when you are paid better for satisfying patients.
Studies show that patients feel better about physicians that care about their patients and express that care. After all, don’t you like when people remember you and say nice things about you? Follow Friday Helper makes acknowledging your patients easy.
Your days are busy and you don’t have a lot of time for social media. One of the best things about Follow Friday Helper is that this is one social media function that you can delegate. One of your nurses or front office staff members can operate Follow Friday Helper for you. You will have to be have logged in to your Twitter account for them to sign into Follow Friday Helper for you.
That shouldn’t be a large risk, in my humble opinion (IMHO), otherwise why would you have them dealing with your patients at all?
Follow Friday Helper gives you several reason to give somebody recognition.
- Retweets (RT) received
- RT sent
- Mentions
- Favorites
- Recommendations received
- All
I recommend that you select “All”. Why overlook an opportunity to rekindle a relationship? Just click your patient’s Twitter handle on whatever category you choose and they will be added to a tweet to your followers.
You can use Follow Friday Helper any day of the week as #FF is more of a recommendation then a demand. Here are some examples of the twitter types that you can use:
- #FollowFriday
- #ff
- #ThankYou
- #TY
- #Gratitude
- #Top
- #FollowSaturday
- #FollowSunday
- #FollowMonday
- #FollowTuesday
- #FollowWednesday
- #FollowThursday
- #FollowNow
- #FollowEveryDay
- #MustFollow
- #FollowerOfTheDay
You will need to remember that you are limited to 140 characters as your followers grow. I always like to leave at least 10 characters available. That way someone can Retweet or Favorite one of my Mentions.
Here is some of the #FF’s that I tweeted while writing this column.
“#FollowFriday PhySource Solutions @sarasteinmd @subatomicdoc @trippbraden @ffhelper @shiftyourlife @mdcareerpaths (via @ffhelper)”
“#FollowWednesday Todd Appleman Jim Kendall The Happy MD Lava Kafle #SupportSmallBiz#SSBPTIofNWF Kathy McCoy (via @ffhelper)”
Here is additional information about Follow Friday Helper provided by Mashable; an expert web-site about various social media: http://mashable.com/followfri/.
You can find Follow Friday Helper on Twitter: @ffhelper.
Remembering patients is a sure way to increase their satisfaction with your services, #FF.
Did you find this article useful? We have used many of the conventions of Twitter.com without defining the terms, such as hash-tags (#). Be sure to contact us if any of these conventions have made this article difficult for you to read. Leave a question or comment below and we will be there for you!
David Nordella, the Managing Director of Provider Finance Associates, LLC, has found Twitter mixes with his passion for improving the profits of Independent Practice Associations. Learn more about David:
@BeneficentGuild
The “Independent Practice Associations” group on LinkedIn
Thanks for reading. Jason.
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